Every interaction, be it in sales, customer service, or daily communications, holds the potential to strengthen or weaken a relationship. At the heart of these interactions is the ability to genuinely recognize and address concerns. But how do we ensure our acknowledgment is heard but also felt? Especially when dealing with our customers!
So, you’re primed for the big leagues. You know your organization’s systems and processes like the back of your hand, deeply understand your market and customers, have mastered time management, and consistently exceed your sales targets. Now you’re ready for a more impactful leadership role.
One of the (many) things I absolutely love about Carew’s sales training programs is that we don’t just train sales professionals and sales skills. As our CEO Jeff Seeley likes to say, “We train people skills” – listening, effective communication, negotiation skills, rapport, relationship building, presenting, conflict resolution, and the list goes on. These are all things that people across all professions use every single day.
At Carew, you will hear us talk a lot about the Gap. So, what exactly is it? The Gap is what exists between your customer’s ideal and actual – the Gap between what could be and what is. Gaps are always outcome-oriented and can almost always have an up or down arrow associated with them.
Schools must operate like a business, whether for-profit, private, or public. And students, like traditional customers, deserve to have an enjoyable experience as they decide which school is best for them. And how do they make that decision of what’s best for them? Through their interactions with an Admissions Advisor, first and foremost.
In the fast-paced and ever-evolving landscape of selling, staying informed about the latest trends, challenges, and opportunities can be crucial to your success. Whether you’re a sales veteran or just starting your journey, these statistics will provide valuable insights, challenge your assumptions, and fine-tune your sales approach.
As sales professionals, it can be quite challenging when top management/senior executives (or even your boss!) become involved in your customer interactions. And chances are, if you have spent enough time in sales, you have witnessed or can personally relate to all the types of involvement shared below. Here are some expert tips on handling situations when top management gets involved in the sales process with your customers.
In today’s fast-paced digital era, traditional sales methods are rapidly evolving, opening up new avenues for sales professionals to connect with their customers. Digital selling has transformed the sales landscape, providing unprecedented opportunities to engage, influence, and close deals like never before.
Hit those revenue targets, transform leads into loyal, paying customers, crush your individual sales goals, and grow market share – Here are 3 musts for a successful year in sales: Adopt Warm Calling, Understand Your Customer and Their Reality, Prioritize a Work-life Balance.
The Society for Human Resource Management surveyed 400 companies with 100,000 employees each and found that companies lost an average of $62.4 million annually because of inadequate communication with and among employees.
