Customers are the lifeblood of your company, they fuel growth, and without them, your business would not exist. Customer Performance Indicators (CPIs) are powerful metrics companies can use to measure their effectiveness in meeting customers’ needs. How well a company performs against CPIs often serves as a powerful indicator and accurate predictor of growth.
Performance-based pay structures have long been a staple in the sales business, offering an incentive for sales reps to go above and beyond in pursuit of success. But, performance-based pay has two sides. While it can be a powerful motivator, it also carries its fair share of challenges.
According to recent research by Gallup and workhuman, despite being a fundamental employee need, only one in four worldwide strongly agree they have received recognition for their work in the last week. When organizations move that bar up to six in 10, they stand to gain a 28% improvement in quality and a 31% reduction in absenteeism.
Stop searching, start proving – Here’s a list of 10 ways to prove you are ready for a leadership role
With the rise of AI technology, we now have access to powerful tools, like ChatGPT, that we, as leaders and business professionals, can leverage to our advantage.
This year’s NCAA Division I Men’s Basketball Tournament can teach us a lot about leadership. We share 5 lessons that can be learned from this year’s tourney, why it’s okay to be the underdog, +BONUS: The psychology behind why we love upsets so much.
Happy New Year! (Is it too late to say that? ) Each year, our sales and leadership teams publish a...
Successful companies balance customer centricity with a deep understanding of what metrics leaders...
In April of this year, a Gartner article stated that voluntary U.S. employee turnover should reach...
“How to handle disagreements at work” and “How to communicate more effectively at work” are essentially synonymous. There will always be disagreements at work – and in life. Disagreement is simply a natural part of humans working in groups and, in general, is a sign of a healthy, fully expressive environment where many points of view are being considered.
