Have you ever had a customer who was unresponsive, inconsiderate or unreasonable? Frustrating custom
Shaming Customers Should Never be a Part of Your Sales Strategy
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Scott Stiver
12 Habits to Boost Your Selling Skills Confidence
“Whether you think you can, or you think you can’t, you’re right.” – Henry Ford
Tips to Gain Support for Your New Ideas
Why is getting support for new ideas such a challenge? By nature, human beings are not fond of...
5 Tips to Break Your Sales Slump
We all have peaks and valleys in our normal sales life, but a prolonged downward trend can become a
Insights Can Drive Customer Relationships
There is a misperception that success in developing customer relationships is based solely on one’s
Sales Funnel? What About Your Sales Megaphone?
We are all familiar with the concept of the “sales funnel” – the progression through which we cult
Transparency Drives Excellence
Did you know that food gets better when the chef can see the people who will consume it? And food ge
Cut Verbal “Waste” to Improve the Impact of Your Words
Words are powerful – or at least they should be. But when we litter our message with fillers and m
5 Things That Drive Away Customers
“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in his recent article
Customer Service Training Components for Long-Term Success
In today’s highly competitive market landscape, businesses that provide the most exceptional client