Every interaction, be it in sales, customer service, or daily communications, holds the potential to strengthen or weaken a relationship. At the heart of these interactions is the ability to genuinely recognize and address concerns. But how do we ensure our acknowledgment is heard but also felt? Especially when dealing with our customers!
One of the (many) things I absolutely love about Carew’s sales training programs is that we don’t just train sales professionals and sales skills. As our CEO Jeff Seeley likes to say, “We train people skills” – listening, effective communication, negotiation skills, rapport, relationship building, presenting, conflict resolution, and the list goes on. These are all things that people across all professions use every single day.
Schools must operate like a business, whether for-profit, private, or public. And students, like traditional customers, deserve to have an enjoyable experience as they decide which school is best for them. And how do they make that decision of what’s best for them? Through their interactions with an Admissions Advisor, first and foremost.
As sales professionals, it can be quite challenging when top management/senior executives (or even your boss!) become involved in your customer interactions. And chances are, if you have spent enough time in sales, you have witnessed or can personally relate to all the types of involvement shared below. Here are some expert tips on handling situations when top management gets involved in the sales process with your customers.
Hit those revenue targets, transform leads into loyal, paying customers, crush your individual sales goals, and grow market share – Here are 3 musts for a successful year in sales: Adopt Warm Calling, Understand Your Customer and Their Reality, Prioritize a Work-life Balance.
Here are some tips to help your sales soar (and make your job a little bit easier). Don’t do that, and try this instead…
Let’s elevate your pitch! All the info you need to craft the perfect elevator pitch, helping you to stand out in the crowd.
It is easy for sales professionals to get caught short on their fourth quarter or yearly goals...
On our sales leadership blog, Carew CEO and CSO give their tips, advice, and inspiration for...
We must always approach customer interaction, including exploratory questions, from the customer’s perspective. To the degree that they appreciate the sales professional asking questions to better understand their needs, they also appreciate being allowed the time/opportunity to consider the question and respond thoughtfully.
